Ordering questions: How do I place an order? What forms of payment do you accept? I’m in a hurry. Can you rush my order? If I need to reorder something, how do I do that? If I live outside the Twin Cities, can I still order items from you? How long will it take to get my order? Do I pay sales tax? I want to purchase something but I don’t live in Minneapolis. How does that work? What happens if there’s a problem with my order? Do you ever have sales? I don’t feel like looking through a zillion samples. Can you help me find what I need?
Social stationery questions: I already have engraving dies for my stationery. Can you use them? How long will it take to get my order?
Business stationery questions: I already have engraving dies for my stationery/business cards. Can you use them? I’ve designed what I want things to look like; can you print them? I need to order stationery/business cards with my logo on them. Can you do that? When we need to reorder stationery or business cards, how do we do that? How long will it take to get my order? Do you offer rush service? Do you have references?
Invitation and announcement questions: How far in advance of my event should I order invitations? Save the Dates? Are all of your invitations from big sample albums and big companies? Can I give you artwork or a logo to include on the invitations? How long does it take to get invitations? Do you offer a rush service? Can custom design jobs be rushed? What do invitations typically cost? Will I see a proof of my order before it’s printed? How much will the postage be on my invitations? If I need someone to address my envelopes, can you do that? Can I get my envelopes ahead of time? I found something I really like in a magazine. Can you get it or create something like it? How far in advance should a Save the Date be sent? Are those for weddings only? Do Save the Dates need to match the invitations? Can I use a wedding invitation as an announcement too? Do you offer a thank you note service if we don’t want to write out all these thank you notes? What is an At Home Card? Can birth announcements be ordered ahead of time? Can I design my own invitations then have you print them for me? If I want to print the invitations, will you design them for me? Help with the wording? If I need to buy blank card stock, etc., can I get that from you? Do you ever have sales?
Gift questions: My business frequently sends client gifts. Do you have a program for that? Is it possible to have our company logo printed on gift items? I have a long list of people I need gifts for but don’t want to spend a fortune. Got any ideas? It seems I constantly need a baby or wedding gift. Can you help me out? How long does it take to get personalized gifts? Can I order a baby gift before the baby is born?
Giving Greetings questions: What if the week I request is already taken? What if the non-profit I request has already been used by someone else? I work for a non-profit. Can I set up a Giving Greetings week?
